Privacy Notice

Effective Date: 13 May 2026 (Updated for current compliance)

Stephex Trucks UK (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website stephextrucks.co.uk.

1. Information We Collect

We may collect the following information when you interact with our website:

  • Contact information: Name, email address, phone number (when you submit an enquiry form).

  • Technical data: IP address, browser type, operating system, and website usage data (via cookies and analytics tools).

  • Other information: Any information you voluntarily provide when contacting us or signing up for newsletters or updates.

2. How We Use Your Information

We use your personal information for purposes including:

  • Responding to enquiries and requests.

  • Providing information about our products and services.

  • Improving the website and user experience.

  • Complying with legal obligations.

  • Marketing and Remarketing: We use cookies and tracking technologies (such as the Meta Pixel) to serve relevant advertisements to you on third-party platforms like Facebook and Instagram after you have visited our site.

  • Audience Modeling: We may use your contact information to create “Custom Audiences” or “Lookalike Audiences” on advertising platforms. This involves securely uploading your data to find new customers with similar interests to yours. This is done based on our legitimate interest in growing our business with relevant audiences.

3. Legal Basis for Processing

We process personal data based on the following:

  • Your consent: e.g., when you opt-in to cookies or submit a contact form.

  • Legitimate interest: To improve our services and to conduct targeted marketing to individuals who have shown interest in our luxury horseboxes.

  • Compliance with legal obligations.

4. Sharing and Disclosure

We may share your data in the following limited circumstances:

  • Advertising Partners: We share data with third-party platforms like Meta (Facebook/Instagram) for the purposes of remarketing and audience profiling as described in Section 2.

  • Service Providers: With providers who help us operate the website or email platforms.

  • Legal Requirements: Where required by law to protect our rights. We ensure all third-party providers comply with UK GDPR and data protection laws

We ensure that any third-party service providers comply with data protection laws.

5. Cookies and Tracking

Our website may use cookies and analytics tools (e.g., Google Analytics) to:

  • Track website performance and usage.

  • Improve user experience.

  • Measure the effectiveness of our advertising.

  • Serve targeted ads based on your previous interactions with our website. You can manage your ad preferences via your Facebook account settings or by disabling cookies in your browser.

You can disable cookies in your browser settings, though some features of the website may not function properly.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data. When we upload data to platforms like Meta for advertising purposes, it is hashed (anonymised) before being processed to ensure your information remains secure.

7. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Your Rights

Under data protection law, you have the following rights:

  • Access your personal data.

  • Correct inaccurate or incomplete data.

  • Request erasure of your data.

  • Object to processing or request restrictions.

  • Request portability of your data.

To exercise your rights, please contact us at: info@stephextrucks.co.uk

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our use of your data, please contact:

Stephex Trucks
Email: info@stephextrucks.co.uk
Website: https://stephextrucks.co.uk